T&C's

Cancellation with full refund is possible up to 48 hours before the visit.

Note! Please note that only rescheduling is possible when booking your slot less than 48h prior your visit.

We’ll be happy to reschedule your booking if you contact us before 9am on the day of your visit.

Email cafe@whiskersandpawscafe.co.uk
with your cancellation and we will help you.

We are cash-free.

By making a reservation you accept our house rules.

When working with living animals, we can not always guarantee that the cats will be awake during your visit. At Whiskers & Paws Cat Cafe the health and happiness of our cats is of the highest priority. On average, cats sleep for between 15-18 hours a day, a completely natural behaviour, and one which we hope they maintain during their time at the cafe. This is a sign of a content and comfortable animal, especially if they are sleeping out amongst the guests. At Whiskers & Paws it is allowed to carefully pet and be around our cats even when they are sleeping.

Payment can be made via the payment options specified on the website. Note that the payment services are provided through independent payment service providers and assumes that you accept the terms of the payment services. Therefore, please read and ensure that you accept these third party terms prior to making a booking.

For bookings, you must provide the name, contact details, debit card details and / or other information expressly provided on the site.

After you have made a booking or a purchase, you will receive a confirmation email to the email address you provided on your order or that is linked to your user account. Carefully check the content of the confirmation message and notify us immediately if you notice any errors or shortcomings. If you have not received a confirmation email within two days, you must contact us immediately.

You are responsible for providing and maintaining full, accurate and up-to-date information at any time. You must not make out to be someone else. In other words, if you use someone else’s name or information, you must first obtain that persons consent.

Please note that if you are scratched or bitten by any of our cats we are not liable for any injuries.